Everyone will need a hotel during his or her travel. Some might go for a 5-star hotel and others might look for a lower price hotel. However, I’m pretty sure that travelers are going to look for a ‘good’ hotel for their trip. Now comes the question. What makes a good hotel?

As a market researcher who responsible for her company global projects and Asia North markets, Suzette was given a lot of chances to visit various parts of Asia, Australia and USA. Besides, working abroad also allows her to accumulate her experience in hotel staying.

According to Suzette, a good hotel must contain the following criterias:

• Flexible cancellation policy
• Never make mistake on customer’s details
• Good room service
• Must provide laundry service
• Good range of restaurants around
• Perfect location, easy access to public transportation
• Clean and with complimentary drinking water

When asked about the response of online enquiry for a good hotel, Suzette added, “The hotel must response within 2 hours, otherwise it will be considered as not effective.”

Vera Susanti, the Executive Assistant Manager of a 24 rooms Dusun Jogja Village Inn also send us some feedback regarding good hotel. In Vera’s point of view, a good hotel must be:

• Professional
• Family friendly feel services
• Know its guests more than just their name

She also agreed that the response to online enquiry is very important for hotel industry. “Through online booking, website and email, we can give the clients a better pictures of our service and our actual accommodation,” said Vera.

What do you say? Share with us what makes a good hotel.